Smart Guarantee

FAQ



How will the Smart Season Pass owners have the costs refunded if they are not able to use it to the full extent?

With our Smart Season Pass, you can explore a whole myriad of fine and fancy ski resorts. Now, since the situation has changed a great deal due to the COVID-19 pandemic, we have prepared something absolutely new – the Smart Guarantee which offers refunds for the 2020-2021 season cancellations caused by the government restrictions (e.g. COVID-19), closing state borders, the state of emergency, chronic illness, injury, studies, working abroad, pregnancy and other factors.*

What will happen if I purchase the Smart Season Pass and for any objective or subjective reasons, I will not be able to ski?

If during the 2020-2021 season, any resorts are closed due to the COVID-19 pandemic or for any other objective reasons*, you will get a compensation as provided for by the law. If you do not use your Smart Season Pass for any serious subjective reasons, you will have two options to choose from:
- topping your GOPASS account up with the full amount paid for the pass
- transferring the Season Pass to another person.
If you use the Smart Season Pass at least once*, the Smart Guarantee will allow you to hand the Smart Season Pass over to another person.

What will happen if the borders are closed and I will not be able to ski in all the countries included in the PREMIUM Smart Season Pass?

In such case, the Smart Guarantee will provide you with a refund in the form of full-day ski passes for any person of your choice. If one country closes, you will get one season ticket, if two, then two tickets and if three countries close their borders, you will be granted three ski passes to use in any open resort which accepts the PREMIUM Season Pass.

What will happen if, all of a sudden, the coronavirus closes yet again any of the resorts mid-season?

In such case, we’ll refund all the costs of the Smart Season Pass as the case in question requires. You need not worry!


* More details can be found in the General Terms and Conditions of the Smart Season Pass 2020-2021 → here.



Return to Home Page

We hope you have found the information you were looking for.
Home page →